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FAQ


CAN I RETURN A CUSTOM ORDER?

Custom jewelry sales are final

WHAT ORDER SHOULD I PUT MY INITIALS IF I WANT TO ORDER A MONOGRAM PIECE OF JEWELRY?

A traditional monogram order is First Name, Last Name and Middle Name.  For example, Jane Mary Smith's monogram would be JSM.

WHAT IF MY NEW SHAME ON JANE ITEM BREAKS?  ​

Shame On Jane will repair or replace any breakage caused by manufacturer's defect within 120 days of receipt of purchase. Repairs after 120 days will be deemed to be caused by misuse and will incur a charge.  Please email orders@shameonjane.com and provide your Name, Address, Order Number and Repair Issue.  You will be provided a RA Number (Repair Authorization Number) which needs to be clearly marked on the package.  
Please send repairs to:
ShameOnJane
Attn: Repairs
RA#_____
431 Post Rd East, #. 12
Westport, CT 06880

CAN I RETURN MY ORDER?

Shame On Jane does not accept any returns on items that have been worn.

WHAT IS 14K GOLD VERMEIL?

Gold Vermeil is sterling silver covered in a layer of gold that's at least 10 karats and 1.5 microns thick. Shame On Jane creates with sterling silver and a 14K gold layer.