Customer Service

TIMING

Jewelry orders ship within one week. If you need it sooner, please email us through the contact form or at orders@shameonjane.com and we will do everything we can to get it to you! Shame On Jane cannot assume responsibility for carrier shipping delays. If you need your order by a date certain, please email to confirm that your item is in stock and will be shipped the same or next business day.  Ordering with expedited shipping does not guarantee that your item will ship immediately. ​

Shipping Information

All orders ship FREE within the United States placed with USPS First Class Shipping, including Alaska and Hawaii.  No minimum orders or coupons required.  You may choose to have your order delivered via UPS. The rates will be provided to you at checkout. If you have any questions regarding shipping, email orders@shameonjane.com.

PACKAGING

All jewelry orders ship in a Shame On Jane pink and white box, pink jewelry pouch or on a card. ​

NOTIFICATION

Once your order has shipped, you will receive an email with your tracking number.  ​​

REPAIRS

If the chain breaks within 30 days of purchase, we will replace the necklace at no charge or if out of stock, we will provide a similar item. The customer is responsible for the costs of and arrangements for the shipment of the products to be sent back to Shame On Jane. Please take reasonable care that the products are not damaged during their return. For your security, please return your gift with an insured courier (Fed Ex, UPS, or USPS). SOJ is not responsible for items damaged or lost in transit.
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PRIVACY STATEMENT

We respect your privacy!

Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned!
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Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or e-mail us.